SLA – attrACTIV Solutions AG

Massgeschneiderte SLAs

Unser Service-Level-Agreement kann folgende Komponenten beinhalten:

Patchen der Systeme
Überwachung der Systeme und Backup (SMS-Dienst)
Kurzsupport der Kunden (Telefon/Remote)
Monatliche Auswertung der Logs (Sicherheit, System, Software)
Alle Hardware Komponenten des Servers sind innert 24h verfügbar
Mögliche Garantieerweiterungen auf Hardware bis 5 Jahre (vor Ort)
OnsiteService für Serverhardware (4h Austausch), PC und Laptop (24h)

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